Refund Policy
Version 2.0.0 · effective 13 Oct 2026 · last updated 13 Oct 2026
This policy explains how refunds and cancellation work, and it covers every subscription bought through our website. It forms part of our Terms of Service. An Enterprise agreement is a separate contract and sets out its own terms.
Refunds
If you change your mind, ask for a refund within 14 days of a payment. Our payment provider handles refunds and reviews each request on its own facts.
This does not affect your rights in law. In the EU, EEA, UK and Switzerland you have 14 days to withdraw from a purchase; other countries set their own periods, and where the law gives you longer, the law wins.
Cancelling
Monthly plans: you can cancel at any time. Your subscription stays active until the end of the month you have paid for and is not renewed after that; we do not refund part of a month.
Annual plans: an annual plan is priced at ten months for twelve, and that discount is in return for the full-year commitment. You can cancel at any time and your plan will not renew, but it stays active until the end of the paid year and we do not refund the unused part.
Changing plans
Moving up a tier takes effect straight away, and you pay the difference for the rest of your current term. Moving down takes effect at your next renewal.
If something goes wrong on our side
If we charge you in error, or charge you twice, we will refund the incorrect amount in full, whenever you tell us.
If we materially fail to provide the service and cannot put it right within a reasonable time after you tell us, you may cancel and we will refund the fees you prepaid for the period you could not use.
How to ask for a refund or cancel
Ask whoever took the payment. If you paid through our checkout, our payment provider is the merchant of record: use the link on your receipt, or email billing@replanif.com with your organisation's name and we will put the request to them for you. Refunds go back to the payment method you used.
Amounts are refunded in the currency you paid. Prices exclude VAT; where VAT was charged, the refund includes it.
Your data when you leave
Cancelling does not delete your data straight away. See "Ending your subscription" in our Terms of Service for what happens to it and how to get a copy.
Who we are
replanif is a product of Beamline AI (Pty) Ltd, a private company registered in South Africa (registration number 2026/766108/07), 5 Pinotage Close, Nooitgedacht Village, Stellenbosch, Western Cape, South Africa.
Questions about billing: billing@replanif.com.